FAQs
Orders
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How long does it take to get my game?
Shipping times are dependent on a number of factors including the LTL freight company. We will communicate with you on order updates, lead times and all shipping information.
How do deposits work?
When placing a deposit, we will place an order for your machine with the factory. When your machine is 14 days out, we will request the remaining balance and keep you up to date with shipment information.
Can I cancel my order?
Absolutely! While we hate to see it happen, things change sometimes. We will reimburse your full payment.
Maintenance
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What sort of maintenance do I need?
For home use environments recommend /cleaning/waxing the playfield and changing the balls once a year. Change them when you replace your smoke detector batteries. Rubber Rings can be changed if they break or if they no longer have the “bounce” you desire.
How much does it cost to repair my machine?
$75 per hour is the standard rate which includes travel to/from our shop when doing in home repairs. Board work, playfield replacements, complete cleaning “shop job”, rates are variable depending on the specifics of your project.
What if my game breaks?
Customer Service- It’s what we do. WE will happily assist in getting your game back up and going. Please contact us for individualized quotes and we’ll start getting your machine back up to snuff.
General
Do you have "XYZ" games?
If you are looking for a specific machine, let me know and if we don’t have it then we can find it!
Will you buy my machine?
We are always interested in acquiring new machines. Please feel free to reach out to start a discussion.
Why do you donate to Project Pinball?
I have had the unfortunate opportunity to spend time at the Ronald McDonald House and various Children’s Hospitals over the years and I can tell you, it sucks. You aren’t there because everything is going great so any opportunity to take your mind off the situation is welcome. It’s a great opportunity to help families and spread the joy of pinball where it is desperately needed.
Why do you donate 5% to charity?
Community service and helping others is a big part of my life so this is just a natural extension of that, so yes 5% of new sales go to charity.